Orders typically ship within 5–10 business days after they are received, excluding holidays. Once shipped, standard ground deliveries generally arrive within 3–5 business days, while freight shipments may take approximately 7–10 business days. As a result, total order delivery time typically ranges from 8–20 business days depending on the product and shipping method. Please note that all shipping timelines are estimates and not guarantees. Orders can be placed online for delivery within the contiguous 48 United States. For shipments to Alaska or Hawaii, please contact us at info@keystonefabrics.com to receive a custom shipping quote. Please be aware that we are unable to products other than small parts to P.O. Boxes.
Once a product has been delivered, responsibility transfers to the customer, and we are not liable for any lost or stolen packages. Customers are responsible for ensuring that all shipping information provided is accurate, as we cannot be held responsible for delays or delivery issues resulting from incorrect addresses. Any damage incurred during shipping must be reported within five (5) days of delivery and must include clear photographic evidence of both the product and its packaging. All shipping damage claims should be submitted via email to info@keystonefabrics.com. If you require expedited shipping, please contact us at the same email address prior to placing your order to review available options.