This warranty applies only to the original owner and is valid when the product is purchased directly from the manufacturer or through an authorized reseller. This warranty covers manufacturing defects, including fabric for five (5) years, hardware for two (2) years, plug-in (AC) motors for five (5) years, and rechargeable (DC) motors for two (2) years. Any shades or hardware found to be defective will be repaired or replaced at the sole discretion of the manufacturer. This warranty does not cover damage resulting from improper use, such as leaving the shade down in high winds or exposing it to flames, nor does it cover damage caused by improper installation, including installation on unstable surfaces or use of screws shorter than those provided by the manufacturer. Additionally, fading of fabric or hardware due to UV exposure is not covered. Any alterations to the shade, such as cutting the fabric or modifying the clutch assembly, will void the warranty.
What’s Covered
–This warranty applies to the original owner only.
–Products must be installed correctly and used as intended, following Keystone Fabrics’ installation, care, and programming instructions.
–Coverage applies only to products made using Keystone Fabrics’ original materials.
–If a product is found to have a manufacturing defect, it will be repaired or replaced at Keystone Fabrics’ discretion.
–This warranty provides specific legal rights, which may vary by state.
–Motorized components are covered for 5 years.
What’s Not Covered
–Damage caused by accident, misuse, abuse, or improper installation.
–Damage from salty air, excess moisture, irregular or extreme temperatures, or environmental conditions.
–Discoloration caused by prolonged sunlight exposure.
–Normal wear and tear over time.
–Damage caused by fire, flood, wind, rain, lightning, or other natural events.
–Incidental or consequential damages, including related costs or expenses.
–Liquidated, clearance, or discontinued items.
–Shipping charges.
Shipping & Return Fees for Warranty Claims
–Within 6 Months of Purchase
——> Keystone Fabrics covers return shipping for repairs.
——->Repaired products are shipped back to you at no cost.
–After 6 Months
——–>Customers are responsible for return shipping to Keystone Fabrics.
——–>Repair costs are covered, and the product will be shipped back free of charge.
How to Request Warranty Service
–To start a warranty claim, please contact Keystone Fabrics Customer Service (info@keystonefabrics.com) and have the following information ready:
–Your original sales receipt
–The product’s model and identification numbers
–A brief description of the issue